How can we help?



What size frame should I buy?

Frames are measured by the back opening. That means, if you have an 8x10 image, then you need an 8x10 frame. Front display will be .25" smaller all around due to the recess in the back of the frame. e.g 8x10 fame will have a front display opening of 7.5" x 9.5".

What style frames do you offer?

We offer 3 different frame styles, Natural, Farmhouse, and Rustic Painted.

Natural: A choice of Pine or Aspen, sanded to a smooth finish with an option of an added clear coat or left unfinished

Farmhouse: Made from our rough-cut/rough sawn lumber showing knots, dents and saw marks. Comes in 5 antique/distressed stains and is made to look vintage and imperfect. Sealed in a satin finish.

Rustic Painted: Made from our rough-cut/rough sawn lumber. Hand painted in two styles, solid or distressed. Visible saw marks give this frame a unique rustic and vintage look with either painted finish. Sealed in a satin finish.

What type of wood do you use?

All our frames are made with either Pine and Aspen. Both harvested here in Northern Michigan using sustainable forestry practices.

What Natural Frame wood type should I buy?

Pine: a softer wood than Aspen. Has a deeper color which ranges from pale yellow to brown with darker grain. Paints well and recommend for staining.

Aspen: The lightest of the two with consistent color ranging from white to creamy beige with light grain. Paints extremely well but not recommend for staining. 

Both look great left natural.

Is there any type of finish on the Natural Frames?

Our natural Pine and Aspen frames can be purchased with a clear satin finish or left unfinished. If wanting to keep the natural look the clear finish will prevent the wood from naturally darkening over time.

If you plan on painting or staining your frame make sure to choose the unfinished option.

Does the frame include hanging hardware?

Yes. All our frames include saw-tooth hangers that you install, letting you hang them horizontally or vertically. They are self-tapping and easily hammer into the wood. The frame is marked on the back as to where the hangers should be installed. Our smaller frames will also include a dowel stand for table-top display.

Why don’t all your frames include glass?

Glass for the larger frames would be too heavy and fragile to ship. It's safer and more economical to source the glass locally.

Where should I buy glass?

Home Depot, Lowe's, Michael's or any local hardware or hobby store should carry glass / plexiglass for your frame.

Do you offer custom orders?

Yes, if you cannot find a frame in our shop to fit your image, please feel free to contact us with the details

Do you sell wholesale?

No, we do not offer our frames at wholesales prices.

Order Issues

Provided the wrong measurements?

If you provided any incorrect measurements, please contact uswith your order information at your earliest convenience. We will try our best to accommodate your changes.

Need to change your shipping address?

Please send us an email to or contact us as soon as possible. We will try to resolve the issue to the best of our abilities.

If the order has been shipped or delivered already, there is nothing we can do at that point, other than create a new order for you, if desired.


What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

When your order has shipped, you will receive an email notification from us with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Shipping fees are non-refundable in the case of returns.

View our full Shipping Policy.

When will my order ship?

All frames are custom made to order. Please allow 3 weeks for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible but we are human and delays may happen. 

Do you ship overseas?

We do not ship outside the US at this time.

Shipping Delays

Please be aware, we are not responsible for shipping carrier delays that are out of our control, such as natural occurrences, COVID-19 related delays, and ground transportation strikes or delays. We can only view the same information that you can via your order’s tracking number.

However, if you have not received your order within 14 business days after receiving your shipping confirmation email, please let us know by contacting us with your name and order number and we will do our best to assist you. Thanks for your patience! 

Package says delivered, but I didn't receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days. Feel free to check in with your neighbors and/or post office for more information in the meantime!

If you still don't receive your order after a few days, please contact us or email us at within 14 days of the last tracking update, with your order number and tracking information so that we may remedy the situation.

Returns, Refunds

My order arrived damaged, what do I do?

Oh no! We are very sorry; we do our best to prevent any damage. But during shipping, damages may happen.

Please email us at as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

What is your return policy?

We accept returns up to 7 days after delivery, if the item is in its original condition. We will refund the full order amount minus the shipping costs.

Unless you received a damaged product, customers are responsible for return shipping costs. Shipping costs are non-refundable. 

Read our full Return Policy.

Get in touch

Have questions about your order, or a general enquiry?